Exchange or Refund Policy

At Motion, we are committed to providing our customers with the highest quality products and exceptional service. Please take a moment to review our return and exchange policy to ensure a smooth shopping experience.

Exchange or Refund Policy

We understand that sometimes items may not meet your expectations or may not be the perfect fit. That's why Motion offers an exchange or refund on eligible items within a specified time frame.

Eligibility for Exchange or Refund

To be eligible, the following conditions must be met:

1. The item must be in its original, unused condition, with all tags and labels attached.
2. The exchange or refund request must be made within 14 days of the purchase date.
3. The item must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

Items Not Eligible for Exchange

1. Items marked as "Final Sale" or "Clearance."
2. Personalized or customized items.
3. Items damaged or altered after purchase.

Exchange or Refund Process

1. Contact our customer service team at 01010407133 or on our Facebook page within 14 days of receiving your order.
2. Provide your order number, the item you wish to exchange or return, and the reason.
3. Our team will guide you through the next steps, including shipping instructions.

Shipping Costs

Customers are responsible for the cost of shipping the item(s) back to Motion. If the exchange or refund is due to an error on our part, we will cover the return shipping costs.

Processing Time

Once we receive and inspect the returned item, we will process the exchange promptly. Please allow 2-5 business days for the exchange to be completed. For refunds, once we receive the item we will process the refund promptly.

Contact Information

If you have any questions about our exchange policy, please contact our customer service team at 01010407133 or on our Facebook page.

Motion reserves the right to update or modify this policy at any time. Thank you for choosing Motion for your fashion needs.