FAQs

Welcome to Motion! Below are some commonly asked questions and answers to enhance your shopping experience. If you have any further inquiries, feel free to contact our customer service team.

1. What Brands Do You Carry?

• Motion offers a diverse range of international brands, including but not limited to Ralph Lauren, Hugo Boss, Converse, and more. Explore our store for the latest fashion trends.

2. How Can I Track My Order?

• Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to monitor your order's status and estimated delivery date.

3. Do You Ship Internationally?

• Currently, we offer shipping within Egypt. For international shipping inquiries, please contact our customer service team for assistance.

4. How Do I Return or Exchange Items?

• Refer to our Return and Exchange Policy for detailed instructions. If you need further assistance, reach out to our customer service team.

5. Is There a Physical Store I Can Visit?

• Yes, Motion has physical stores where you can explore our fashion offerings. Find the nearest store here and experience the latest trends in person.

6. Are Your Products Authentic?

• Absolutely! Motion is committed to providing only authentic and high-quality products from renowned international brands.

7. How Can I Contact Customer Service?

• You can reach our customer service team via phone at 01033535537.

8. Do You Offer Free Shipping?

• Yes, we offer free shipping on all orders. Enjoy the convenience of no shipping fees while shopping with Motion.

9. Can I Modify My Order After Placing It?

• Unfortunately, once an order is placed, modifications may not be possible. Please review your order carefully before confirming.

10. How Secure Is My Payment Information? - Your payment information is processed securely, utilizing industry-standard encryption technologies to protect your sensitive data.

11. Do You Have a Size Guide? - Yes, we provide a size guide to help you find the perfect fit. Consult our size guide available on product pages or contact our customer service team for assistance.

Thank you for choosing Motion. We're here to make your shopping experience seamless and enjoyable.

Motion Team