FAQs

Welcome to Motion! Below are some commonly asked questions and answers to enhance your shopping experience. If you have any further inquiries, feel free to contact our customer service team.

1. What Brands Do You Carry?

  • Motion offers a wide range of original international brands, including Hugo Boss, Ralph Lauren, Tommy Hilfiger, Calvin Klein, Lacoste, Levi's and more. Explore our store for the latest arrivals.

2. How Can I Track My Order?

  • Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to monitor your order's status and estimated delivery date.

3. Do You Ship Internationally?

  • Currently, we ship within Egypt. For international shipping inquiries, please contact our customer service team.

4. How Do I Return or Exchange Items?

  • Refer to our Return and Exchange Policy for detailed instructions. If you need further assistance, reach out to our customer service team.

5. Is There a Physical Store I Can Visit?

  • Yes, Motion has stores in Mohandessin and Ard El Golf, Nasr City. Find the addresses and maps on our Our Stores page.

6. Are Your Products Authentic?

  • Absolutely! Motion sells only 100% original products from renowned international brands, sourced from trusted European distributors.

7. How Can I Contact Customer Service?

8. How Much Is Shipping?

  • We charge a flat shipping rate on all orders within Egypt. The exact shipping fee is shown at checkout before you pay. See Shipping Information.

9. Can I Modify My Order After Placing It?

  • Unfortunately, once an order is placed, modifications may not be possible. Please review your order carefully before confirming.

10. How Secure Is My Payment Information?

  • Your payment information is processed securely, using industry-standard encryption to protect your data.

11. Do You Have a Size Guide?

  • Yes. Many product pages include measurements, and our customer service team can help you find the right fit.

Thank you for choosing Motion. We're here to make your shopping experience seamless and enjoyable.

Motion Team